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Home Opinion Letter to the Editor

Late bill fee due to mail carrier’s mistake

Erin McIndoo by Erin McIndoo
April 29, 2022
in Letter to the Editor, Opinion, Print Editions, Print St. Joseph
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Evelyn DeSmet, St. Joseph

I am writing this letter to inform the residents of St. Joseph about the utility billing.

Do you know that if your bill is one day late you are fined $10? No other community around St. Joseph charges residents if they are a day late. In fact, after checking, they give their residents a grace period.

Why? Because we cannot depend on the delivery of our mail anymore. I asked our mayor about this and he agreed about the mail delivery.  In fact, we discussed it further letting me know it’s not dependable.

I have lived in St. Joseph for almost 20 years and my record of paying my utility bill has always been on time. I did not get my utility bill from the City of St. Joseph. Instead, I received a letter from the City of St. Joseph informing me I had not paid my bill along with a disconnection notice and a fine for $17.66. I called and informed them I had not received a bill.

I am a senior living on a very fixed income. I stated I cannot afford that fine of $17.66. Also, never in my life have I ever received a disconnection notice. The City of St. Joseph Utility told me to go to a city council meeting to address my concerns as they are the ones who make the rules. Well, I did go to a city council meeting and explained this and they stated they would take it into consideration and let me know. Weeks went by and I called the utility billing, finance and the mayor five times. Finally, after the fifth call, the mayor did finally call me and stated they would not refund the fine.  I asked him where is all the money you are collecting from the residents of St. Joseph going? No answer!

So residents, how many $10’s have you donated to the City of St. Joseph? Where is the money going that is collected? I think it’s only fair we all know where that money is going. Also, I hope they feel good taking $17.66 from a senior citizen living on a very fixed income.

I spoke to the postmaster and he couldn’t have cared less. Absolutely a shame! 

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Erin McIndoo

Erin McIndoo

Erin McIndoo graduated from Upper Iowa University with a degree in Communication Studies and English. During her time in school she wrote many stories for the university newspaper and also worked in the campus writing center. When she isn’t reading and writing, her go to activities are enjoying the outdoors, painting or trying out new plant-based recipes.

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